Operations Analyst

Full-Time
Posted 1 year ago

Work locations:

  1. Factory visits in Obour, 10th of Ramadan, Port Said and Ismailia (East) (80%)
  2. Home (15%)
  3. Garment IO office in Sheikh Zayed (5%)

Job Description

Client Success

  1. Support factories with training, issue handling and responding to inquiries
  2. Analyze new factory requirements and document them
  3. Conduct frequent factory visits for consultancy, support and training
  4. Maintain effective, prompt and accurate communication with all factories
  5. Continuously monitor factory performance and advise factory management on maximizing the benefit from Garment IO
  6. Recommend changes to the manufacturing process or incentive schemes to help factories create the best value out of Garment IO deployment

System Deployment

  1. Map pre-deployment manufacturing processes for new factories
  2. Study how the new factory works and what its priorities are
  3. Execute the deployment plan for Garment IO in new factories while taking the above into consideration

Asset Management

  1. Coordinate with Admin to maintain accurate records of equipment, devices and Garment IO hardware
  2. Coordinate hardware and equipment deliveries to factories and issue their delivery receipts

Required skills

  • Willingness to travel to factories in Egypt and abroad on short-term assignments
  • Excellent command of written and spoken Arabic & English
  • Effective and organized online and face-to-face communication skills
  • Ability to maintain positive relationships with diverse groups from different backgrounds
  • Ability and persistence to work alone in large factories
  • Strong time management capabilities
  • Dedication and commitment to deliverables

Preferred Skills

  • Driver’s license and car (transportation is subsidized by Garment IO)
  • Background in manufacturing or process engineering
  • Previous leadership or volunteer experience

The Garment IO Values

It is very important Garment IO team members believe and commit to practicing the following values:

  1. Continuous Improvement: We thrive to always improve. We put effort in understanding how we can get better then put the work to grow as a people and company every day.
  2. Ownership & Accountability: I own my task, my process and my responsibility. I transfer ownership with faith and belief in my team’s capacity to execute splendidly.
  3. Resilience: We welcome and celebrate adversity. It is part of our fabric. We help each other rise above it every time.
  4. Empathy: We practice understanding our stakeholders’ journeys to make sure we contribute positively to them.
  5. Value Creation: Our clients are our partners. We are genuinely interested in their long-term success. Everything we do is designed to create real sustainable value to our clients.

Perks

  1. Employee Stock Options from contract day 1 (after probation period)
  2. Top-of-the-line medical insurance
  3. Social insurance
  4. Transportation allowance
  5. Education allowance

Learning points

  • Experience working in national B2B operations
  • Exposure to a booming startup in a fast-paced environment and interesting challenges
  • Learning state-of-the-art technologies and methodologies
  • Collaboration with a dynamic, ambitious and disciplined team
  • Growth with compelling needs and requirements

Key Performance Indicators

  • Client satisfaction from operations analyst review
  • Number of issues reported by clients
  • Number of complaints received from clients
  • Percentage of active devices in factories per month
  • Number of installed devices per month
  • Number of factories deployed per month

Who we’re looking for

An ambitious, organized and self-disciplined individual with a powerful self-driven and autonomous attitude. Someone who has sincere dedication to accurate delivery and on-point process implementation. Someone who is not afraid to work alone, handle large responsibility and take initiative in dealing with multiple stakeholders.

Job Features

Job CategoryOperations
Reports ToCTO
Minimum DegreeBsc.
Contract TypeFull Time
DepartmentOperations

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