Operations Analyst

Full-Time
Sheikh Zayed
Posted 5 months ago

2 Vacancies

  1. Responsible for Greater Cairo Area, office based in Sheikh Zayed
  2. Responsible for Alexandria, office and role based in Sheikh Zayed with business trips to Alexandria

Job Description

Client Success

  1. Support factories with training, issue handling and responding to inquiries
  2. Analyze new factory requirements and document them
  3. Document learning material, issues, processes and incidents to help streamline operational processes
  4. Conduct frequent factory visits for consultancy, support and training
  5. Maintain effective, prompt and accurate communication with all factories
  6. Continuously monitor factory performance and advise management on maximizing the benefit from Garment IO
  7. Recommend changes to the manufacturing process or incentive schemes to help factories create the best value out of Garment IO deployment

System Deployment

  1. Execute the deployment plan for Garment IO in new factories
  2. Document, produce and update training materials including videos, printed manuals, guides…
  3. Deliver training’s and  production enhancement consultancy to factory management
  4. Map pre-deployment manufacturing processes per factory

Asset Management

  1. Maintain accurate records of equipment, devices and Garment IO hardware
  2. Coordinate hardware and equipment deliveries to factories and issue their delivery receipts
  3. Maintain organized and updated storage of all Garment IO hardware equipment and materials

Required skills

  • Excellent command of written and spoken Arabic & English
  • Effective and organized online and face-to-face communication skills
  • Ability to maintain positive relationships with diverse groups from different backgrounds
  • Ability and persistence to work alone on large tasks
  • Professionalism in meeting deadlines
  • Strong time management capabilities
  • Dedication and commitment to deliverables
  • Willingness to travel abroad on short-term assignments

Preferred Skills

  • Driver’s license and car (transportation is subsidized by Garment IO)
  • Background in manufacturing, textile or process engineering
  • Background in business process engineering
  • Previous leadership or volunteer experience
  • International traveling experience

Learning points

  • Experience running B2B operations nationally then globally
  • Exposure to a booming startup in a fast-paced environment and interesting challenges
  • Learning state-of-the-art technologies and methodologies
  • Collaboration with a dynamic, ambitious and disciplined team
  • Growth with compelling needs and requirements

Key Performance Indicators

  • Number of issues reported by clients
  • Number of complaints received from clients
  • Percentage of active devices in factories per month
  • Number of installed devices per month
  • Number of factories deployed per month

Who we’re looking for

An ambitious, organized and self-disciplined individual with a powerful self-driven and autonomous attitude. Someone who has sincere dedication to accurate delivery and on-point process implementation. Someone who is not afraid to work alone, handle large responsibility and take initiative in dealing with multiple stakeholders.

Job Features

Job CategoryOperations
Reports ToCTO
Minimum DegreeBsc.
Contract TypeFull Time
DepartmentOperations

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