Client Support Specialist

Full-Time
Sheikh Zayed
Posted 4 weeks ago

Work location: full-time at the Garment IO Sheikh Zayed Office.

Working hours: 8:30AM to 4:30PM Sunday to Thursday. Saturdays on-call and message support from home from 8:30AM to 4:30PM for urgencies and emergencies only.

Job Description

  1. Maintain effective, prompt and accurate communication with all factories via phone, chat and email in Arabic and English
  2. Support factories with on-call and online training, technical support, issue handling and responding to inquiries
  3. Validate and report technical bugs and coordinate efforts to resolve them with technical teams
  4. Continuously monitor factory performance and advise factory management on maximizing the benefit from Garment IO via concise messages on the opportunities they can capitalize on
  5. Document responses, cases and Standard Operating Procedures for technical support

Required skills

  • Excellent command of written and spoken Arabic & English
  • Effective and organized online and phone communication skills
  • Ability and persistence to work alone supporting multi-stakeholder, large factories
  • Strong time management capabilities
  • Dedication and commitment to deliverables

Preferred Skills

  • Background in software or technical support

The Garment IO Values

It is very important Garment IO team members believe and commit to practicing the following values:

  1. Continuous Improvement: We thrive to always improve. We put effort in understanding how we can get better then put the work to grow as a people and company every day.
  2. Ownership & Accountability: I own my task, my process and my responsibility. I transfer ownership with faith and belief in my team’s capacity to execute splendidly.
  3. Resilience: We welcome and celebrate adversity. It is part of our fabric. We help each other rise above it every time.
  4. Empathy: We practice understanding our stakeholders’ journeys to make sure we contribute positively to them.
  5. Value Creation: Our clients are our partners. We are genuinely interested in their long-term success. Everything we do is designed to create real sustainable value to our clients.

Perks

  1. Top-of-the-line medical insurance
  2. Social insurance
  3. Transportation allowance
  4. Education allowance

Learning points

  • Experience working in national B2B operations
  • Exposure to a booming startup in a fast-paced environment and interesting challenges
  • Learning state-of-the-art technologies and methodologies
  • Collaboration with a dynamic, ambitious and disciplined team
  • Growth with compelling needs and requirements

Key Performance Indicators

  • Client satisfaction from support review
  • Time to respond to tickets
  • Time to resolve tickets

Who we’re looking for

An ambitious, organized and self-disciplined individual with a powerful self-driven and autonomous attitude. Someone who has sincere dedication to accurate delivery and on-point process implementation. Someone who is not afraid to work alone, handle large responsibility and take initiative in dealing with multiple stakeholders.

Job Features

Job CategoryOperations
Reports ToCOO
Minimum DegreeBsc.
Contract TypeFull-Time
DepartmentOperations

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