Are you passionate about helping people and providing excellent customer service? We’re looking for a skilled client support specialist to join our team and help us deliver outstanding service to our clients.

We’re looking for someone with excellent communication skills, experience in customer service, and the ability to work well under pressure. As a client support specialist, you’ll have a direct impact on our company’s success by making our clients happy and satisfied with our services. 

Join our team and help us provide the best customer service in the industry!

Job Description

• Maintain effective, prompt, and accurate communication with all factories via phone, chat and email.
• Support factories with on-call and online technical and non-technical training
• Identify, handle issues, complaints, and requests from factories 
• Run periodical customer feedback surveys
• Validate and report technical bugs and coordinate efforts to resolve them with the technical teams
• Monitor factory performance and advise factory management on maximizing the benefits from Garment IO via concise messages on the opportunities they can capitalize on
• Document responses, cases, and SOPs for technical support.

Required Skills

• 1-2 years of work experience in client support or any related field
• Excellent command of written and spoken Arabic & English.
• Advanced set of interpersonal skills
• Ability to manage and guide reporting
• Ability and persistence to work alone supporting multi-stakeholder, large factories
• Strong time management skills
• Ability to milti-task, prioritize , and manage time effectively
• Dedication and commitment to deliverables
• Preferred experience in software or technical support

Perks

• Premium medical insurance
• Social insurance
• Transportation allowance according to company policy
• Education allowance according to company policy
• Access to the company Subject Matter Expert network for coaching and mentoring

Work Conditions

• From Sunday to Thursday ( Hybrid )
• Friday & Saturday are off  
• Flexible Hours – 8 Hours